Refund and Return Policy

Effective Date: February 24, 2025

At CoinSpan, we are committed to providing our customers with an exceptional shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy. Please review the following terms to understand how returns, exchanges, and refunds are handled.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

✅ Return Period: Returns must be made within 14 days from the date of delivery.
✅ Condition: Items must be unused, unworn, and in original packaging with tags and labels still attached.
✅ Proof of Purchase: A valid receipt or order confirmation is required to process a return.
✅ Non-Returnable Items:

  • Gift cards
  • Personalized or custom-made items
  • Items marked as final sale

💡 Note: Items that do not meet these conditions will not be accepted for return or exchange.

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

1️⃣ Contact Us: Email CoinSpan@gmail.com with your order number and the reason for your return or exchange.
2️⃣ Return Authorization: You will receive a Return Authorization (RA) number along with return instructions.
3️⃣ Return Shipping: Securely pack the item and ship it back to the address provided in the RA.
4️⃣ Inspection: Once we receive the returned item, it will be inspected to ensure it meets the return eligibility criteria.
5️⃣ Refund or Exchange: Once the return is approved, your refund or exchange will be processed within 7-10 business days.

3. Refund Policy

Refunds will be processed to the original payment method. Here are the details:

💰 Refund Terms:

  • Refunds will be issued for the product price only; shipping costs are non-refundable.
  • Gift card purchases will be refunded to the original payment method.
  • If the return is due to a damaged or incorrect item, we will cover the return shipping costs.

🔄 Store Credit Option: If you prefer, you may choose to receive store credit instead of a refund, which can be used for future purchases.

4. Exchange Policy

If you would like to exchange an item for a different size, color, or style:

✔ Follow the return process and specify the replacement item in your request.
✔ Exchanges are subject to availability.
✔ If the requested item is unavailable, we will offer a full refund or store credit.
✔ Customers are responsible for return shipping costs unless the exchange is due to a defect or error on our part.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at CoinSpan@gmail.com within 48 hours of receiving the product.

📸 What to do:

  • Provide photos of the item showing the damage or issue.
  • Include your order number and a description of the problem.

💡 Resolution:

  • A replacement will be sent to you at no extra charge.
  • If the item cannot be replaced, we will issue a full refund or store credit.

6. Late or Missing Refunds

If you haven’t received your refund yet:

🔍 Check your bank account or payment method for updates.
🔍 Contact your credit card company (refunds can take some time to process).
🔍 Contact us at CoinSpan@gmail.com if the refund is still missing after 10 business days.

7. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.

📍 Return Address:
CoinSpan Returns Department
4041 Angus Road, San Jose, United States

8. Contact Us

If you have any questions regarding our Refund and Return Policy, please contact us:

📍 Address: 4041 Angus Road, San Jose, United States
📞 Phone: +1 212-390-0736
📧 Email: CoinSpan@gmail.com
🌐 Website: https://CoinSpan.xyz/